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FAQ

Frequently Asked Questions (FAQ)

Welcome to Biz-E Store’s FAQ page. Find answers to the most common questions about our products, shipping, payments, warranties, and more.

🛍️ Orders & Products

Q: What kind of products do you sell?
A: We offer a wide range of smart gadgets and accessories including Android TV boxes, wireless earphones, CCTV cameras, mobile chargers, smartwatches, juicers, and more.

Q: Are your products original and brand new?
A: Yes, all our products are brand new, high-quality, and sourced from trusted manufacturers.

Q: How can I find the right charger or accessory for my device?
A: You can use our search bar or filter products by category. If unsure, contact us and we’ll help you choose the right product.

🚚 Shipping & Delivery

Q: Do you offer nationwide shipping?
A: Yes, we deliver all across [insert country name, e.g., India/USA]. Delivery charges and times may vary by location.

Q: How long does shipping take?
A: Standard delivery takes 3–7 business days. Expedited options may be available at checkout.

Q: How can I track my order?
A: Once shipped, you’ll receive a tracking number via email or SMS. You can also check your order status in your account.

💳 Payments

Q: What payment methods do you accept?
A: We accept debit/credit cards, UPI, net banking, and Cash on Delivery (where available).

Q: Is online payment safe on your website?
A: Absolutely. Our site is secured with SSL encryption and we use trusted payment gateways to ensure your data is safe.

🔁 Returns & Refunds

Q: What is your return policy?
A: You can return most items within 7 days of delivery if they’re unused and in original packaging. Some items may not be eligible—please check the return policy on the product page.

Q: How do I request a return or exchange?
A: Log in to your account, go to “My Orders,” and select the item you wish to return. Follow the instructions or contact our support team.

Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after the returned item is inspected.

🛠️ Warranty & Support

Q: Do your products come with a warranty?
A: Yes, many of our electronic products include a manufacturer’s warranty. Details are provided on each product page.

Q: How can I get help with a faulty product?
A: Contact our support team via email or chat with your order number and issue details. We’ll assist you with troubleshooting or replacement.

📞 Contact Us

Q: How can I contact customer support?
A: You can reach us via: